Terms and Conditions

GoldenFlow AI, Reviews, and Local SEO LLC
Effective date: August 16, 2026
Last updated: August 28, 2026
Version 2.1
Governing law: Illinois

The agreement between GoldenFlow AI, Reviews, and Local SEO LLC and the business using our services. It covers what we deliver, what you are responsible for, how billing and cancellation work, and how disputes are handled.

Agreement to these terms

We are GoldenFlow AI, Reviews, and Local SEO LLC, a limited liability company organized under the laws of the State of Illinois, doing business as GoldenFlow ("GoldenFlow," "Company," "we," "us," or "our").

We operate the website goldenflowai.com (the "Site") and provide the review management, local search visibility, and review card products described below (together with the Site, the "Services").

These Terms of Service (these "Terms," also referred to on this site as our terms and conditions) form a legally binding agreement between the business or other legal entity purchasing or using the Services ("Client," "you," or "your") and GoldenFlow, governing access to and use of the Services. By accessing the Site, purchasing any product, starting a free trial, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, do not access or use the Services.

Read these four sections closely. PLEASE READ SECTION 22 (DISCLAIMER OF WARRANTIES), SECTION 23 (LIMITATION OF LIABILITY), SECTION 24 (INDEMNIFICATION), AND SECTION 26 (DISPUTE RESOLUTION AND ARBITRATION) CAREFULLY. THEY LIMIT OUR LIABILITY TO YOU, REQUIRE YOU TO INDEMNIFY US IN CERTAIN CIRCUMSTANCES, AND REQUIRE MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT OR BY CLASS ACTION.

The short version, for orientation only. It is not part of the agreement, and the numbered sections below control.

- These Terms are for businesses. The Services are sold for business and commercial use, not for personal, family, or household use. See Section 2.

- Subscriptions start with a 14 day free trial and then renew automatically until you cancel. You can cancel any time by email, phone, or in your account. See Section 4 and Section 6.

- You own your data and your Google Business Profile. We only take the access we need to do the work, and you can revoke it. See Section 12 and Section 13.

- You are responsible for consent. When we text or email your customers, we do it on your behalf, using contact data you gathered lawfully. See Section 9.

- We use AI to draft text. Replies to negative reviews are never posted without your approval. See Section 11.

- We do not guarantee results. No set number of reviews, no ranking, no revenue figure. See Section 21.

- Most disputes go to individual arbitration in Illinois, after a 30 day attempt to resolve things informally. See Section 26.

Changes to these terms

We may update these Terms. When we do, we will change the "Last updated" date above. For material changes affecting an active paid subscription, we will give notice by email to the address on your account at least thirty (30) days before the change takes effect, and the change will apply beginning with your next renewal. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not accept them, you may cancel effective at the end of your then-current term.

You may reach us at [email protected] or 312-344-3030. Legal notices must be sent as described in Section 29.

We recommend that you save or print a copy of these Terms for your records.

1. Words we use, and what they mean

- "Client" means the business, organization, or other legal entity purchasing or using the Services, including a sole proprietorship or an individual acting in a business capacity.

- "End Customer" means any individual whose contact information the Client provides to, uploads into, or makes accessible to the Services, or who interacts with a Review Card, and who may receive a communication sent through the Services on the Client's behalf.

- "Google Business Profile" or "GBP" means Google's business listing product, formerly known as Google My Business.

- "Recurring Services" means any subscription package offered by GoldenFlow, including the Reviews packages, the Local SEO packages, and the Complete Local Dominance packages.

- "Review Card" or "Card" means physical card hardware sold by GoldenFlow containing a near-field communication (NFC) tag and/or a printed QR code, programmed to direct the person who taps or scans it to the Client's Google review destination by way of a Tracked Link.

- "Tracked Link" means the unique URL that GoldenFlow assigns to a Review Card, in the form https://card.goldenflowai.com/r/{card_code} or a successor address, which records the tap or scan and then redirects to the Client's Google review destination.

- "Client Data" means the customer lists, contact information, business information, brand voice instructions, and other data the Client provides to or makes accessible through the Services.

- "Applicable Law" means all federal, state, and local laws, statutes, regulations, and rules applicable to a party's performance under these Terms, including without limitation the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Restore Online Shoppers' Confidence Act (ROSCA), state telemarketing, messaging, and automatic renewal statutes, and applicable privacy and data protection laws.

2. Business use only, eligibility, and authority

a. Business use only

The Services are offered solely for business and commercial purposes. You may not purchase or use the Services primarily for personal, family, or household purposes. These Terms govern a business-to-business relationship.

b. Authority

By using the Services you represent and warrant that:

- You are at least 18 years old.

- You are purchasing and using the Services in a business capacity.

- If you are acting on behalf of an entity, you have full authority to bind that entity to these Terms.

- All information you provide is true, accurate, current, and complete, and you will keep it updated.

- Your use of the Services will comply with Applicable Law.

c. Inaccurate information

If you provide information that is untrue, inaccurate, outdated, or incomplete, we may suspend or terminate your access to the Services.

3. Our services

GoldenFlow provides the following, as selected by the Client at purchase and in each case only where and to the extent technically available through the applicable third-party platform:

a. Reviews packages

Sending review requests to the Client's End Customers on the Client's behalf by text message and email following a completed job or visit; scheduling and repeat-request timing; detecting and logging new Google reviews; notifying the Client of new reviews; drafting and, where authorized under Section 11, posting responses to Google reviews; providing a separate private customer care channel through which any End Customer may contact the Client directly; sending thank-you messages and re-engagement messages; providing a reporting dashboard; and sending a monthly recap by email.

b. Local SEO packages

Reviewing and improving the completeness and category selection of the Client's Google Business Profile; publishing posts to the profile on a recurring schedule; creating, organizing, and publishing Google Business Profile questions and answers based on information supplied or approved by the Client, where permitted by Google's then-current policies; one-time photo optimization; applying tracking parameters to the profile's website link; and monthly reporting of profile actions such as calls, direction requests, website clicks, and profile views.

Local grid comparison reporting. Local SEO packages include a local grid comparison report. A baseline grid of the Client's map position is captured at the start of the engagement, and each subsequent monthly report presents the same grid measured against that baseline, so the Client is comparing its own position over time. Grid data is a point-in-time observation of third-party search results, which vary by device, location, personalization, and Google's own changes, and it is provided for information only. A grid comparison report is not a representation, prediction, or guarantee of any search ranking or ranking position, and nothing in it modifies Section 21.

c. Complete Local Dominance packages

The Reviews package and the Local SEO package of the corresponding tier, provided together.

d. Review Card

A one-time purchase of physical card hardware, described in Section 7.

The specific features included in your package are those described on the Site or in the written order, proposal, or service agreement provided to you at the time of purchase. Where a separate signed service agreement exists between you and GoldenFlow, that agreement controls over these Terms to the extent of any direct conflict, and these Terms govern everything the signed agreement does not address.

Scope limits. Unless expressly stated in your package description, the Services do not include: paid advertising management; website design, hosting, or maintenance; general search engine optimization beyond the Google Business Profile work described above; removal or suppression of existing reviews; or monitoring or responding to reviews on platforms other than Google.

No professional advice. GoldenFlow does not provide legal, tax, accounting, medical, regulatory, or compliance advice. Nothing we provide, including templates, default settings, checklists, or guidance about platform policies, is legal advice or a substitute for your own counsel.

4. Free trials and automatic renewal

Please read this section carefully. It describes an offer that automatically converts to a paid subscription unless you cancel.

a. What the trial is

Recurring Services are offered with a fourteen (14) day free trial. A valid payment method is required to start a trial. You will not be charged during the trial period.

b. What happens at the end of the trial

Unless you cancel before the trial period ends, your subscription will automatically begin and your payment method will be charged the monthly price disclosed to you at signup. The trial period begins on the date your trial is activated and ends fourteen (14) calendar days later.

c. Automatic renewal after the trial

After the initial paid term begins, your subscription will continue and automatically renew for successive periods of the same length, and your payment method will be charged the then-current price at the start of each renewal period, until you cancel. Monthly subscriptions renew monthly. Annual prepaid subscriptions renew annually.

d. How to cancel

You may cancel at any time through the cancellation function in your account, if one is provided, or by emailing [email protected] from the email address on your account, or by calling 312-344-3030. We will confirm your cancellation in writing. For security, we may require reasonable verification that the request comes from the account owner or an authorized representative of the Client.

e. Effect of cancellation timing

You may cancel at any time during the trial. Unless you request immediate termination, cancellation will take effect at the end of the trial period and you will not be charged. Cancellation during a paid term takes effect at the end of the then-current paid term.

f. Trial reminder

We will send you a reminder by email before your trial converts to a paid subscription. It remains your responsibility to cancel before the deadline if you do not wish to be charged.

g. One trial per business

Free trials are limited to one per business, per package line. We may decline to offer, or may end, a trial at our discretion, including where we believe trials are being used repeatedly to avoid payment.

5. Fees, billing, and taxes

a. Payment processing

Payments are processed by our third-party payment processor. We accept the payment methods displayed at checkout. We do not store your full payment card number. All amounts are stated and payable in U.S. dollars.

b. Authorization to charge

You authorize us and our payment processor to charge your payment method on a recurring basis, without separate approval for each charge, for all fees due under your subscription until you cancel. You agree to keep your payment information current.

c. Annual prepayment

Annual prepaid subscriptions are billed in full at the start of the annual term. Annual prepayment is offered only after a trial has converted to a paid subscription.

d. Failed payments

If a charge is declined, we may retry the charge, suspend the Services, or both. If payment remains outstanding for ten (10) days after the due date, we may suspend or terminate the Services and pursue collection. You are responsible for reasonable, documented costs of collection, to the extent permitted by Applicable Law.

e. Price changes

We may change our prices. For an existing subscription, we will give at least thirty (30) days' notice by email before a price change takes effect, and the change will apply beginning with your next renewal. If you do not accept the new price, you may cancel before the renewal date.

f. Taxes on Recurring Services

Subscription fees are exclusive of applicable sales, use, transaction, lease, or similar taxes. Where such taxes apply, they will be added to your invoice and stated separately. You are responsible for all such taxes other than taxes on our net income.

g. Taxes on the Review Card

The Review Card price is tax inclusive. Applicable Illinois retailers' occupation and use tax is included in the stated price and is stated separately on your receipt.

h. Errors

We may correct any error in pricing, description, or availability, including after an order has been placed, and may cancel an affected order and refund amounts paid for it.

6. Cancellation and refunds

a. Recurring Services

Cancellation takes effect at the end of the then-current paid term. Monthly fees already paid are not refundable, in whole or in part, including for partial months. You retain access through the end of the paid term.

b. Annual prepayment

Annual prepaid fees are not refundable, except where we terminate for convenience under Section 20(e) or where a refund is required by Applicable Law.

c. Review Card

The Review Card is a one-time purchase and is not refundable once the Card has been programmed and delivered, except as provided in the limited hardware warranty in Section 7(h).

d. Card credit

If you purchase a Review Card and start a trial of a Recurring Service within thirty (30) days of the Card purchase, we will credit the Card purchase price against your first paid month. The credit is applied once, has no cash value, is not transferable, and expires thirty (30) days after the Card purchase date.

e. Termination for cause

If we terminate your account under Section 20(c), you are not entitled to a refund of any prepaid amount.

f. What this section does not limit

Nothing in this Section 6 limits any refund or credit required by Applicable Law, or any refund or credit arising from our billing error, a duplicate charge, or an unauthorized charge.

7. Review card terms

This section applies to every Review Card you purchase, in addition to the rest of these Terms.

a. What you receive

Physical card hardware containing an NFC tag and/or a printed QR code, programmed to point at a Tracked Link that GoldenFlow hosts. When someone taps or scans the Card, GoldenFlow records the tap or scan and then redirects that person to the Google review destination you supplied.

b. Ownership of the hardware and the link

You own the physical card. You do not own the Tracked Link. The Tracked Link, the redirect service, the tap records, and the reporting built on them are ours. We grant you a non-exclusive, non-transferable, limited license to use the Tracked Link in connection with your own business for as long as your Card remains active.

c. When we may disable a Tracked Link

We will not revoke or disable an active Tracked Link except:

For misuse or violation of these Terms.

Where required by Applicable Law, a court or governmental authority, or a third-party platform's policies or requirements.

Where the destination URL you supplied violates Applicable Law or a platform policy.

In response to a genuine security concern.

At your written request.

On discontinuation of the Card service under Section 7(l).

Where practicable we will give you notice before disabling a link.

d. Your review destination is your responsibility

You are responsible for supplying and maintaining an accurate Google review destination, and for telling us promptly if it changes, for example because you have moved, rebranded, merged listings, or lost access to your Google Business Profile. We are not responsible for taps that reach an incorrect or non-functioning destination you supplied or failed to update. You may request a destination change at any time, and doing so does not require reprogramming or replacing your physical Cards.

e. What the tap data does and does not include

We record the date and time of each tap or scan, the Card tapped, a non-reversible hashed value derived from the visitor's network address, the visitor's browser identifier, and the country reported by our network provider. We do not intentionally collect the visitor's name, telephone number, email address, or other directly identifying information through the Card redirect service, and we do not store raw network addresses. Our Privacy Policy describes how this information is handled.

f. No attribution between taps and reviews

Google does not disclose which review was written by which visitor. We report tap and scan activity and, where applicable, publicly available review counts and ratings, and we report them side by side.

We do not, and cannot, state that any given number of taps produced any given number of reviews. Any relationship between Card activity and changes in review volume, rating, customer traffic, or revenue is observational only and does not establish causation. Any interpretation you draw from that data is your own.

g. Card placement and performance

You are responsible for where you place your Cards and for keeping them accessible. Whether a tap works depends on the End Customer's device, its NFC and camera settings, its operating system, and its network connection, all of which are outside our control. Some devices do not support NFC at all. We make no representation about the tap success rate on any particular device.

h. Limited hardware warranty

We warrant that each Card will be free from defects in materials and workmanship and will be correctly programmed for thirty (30) days from delivery. If a Card fails within that period, notify us and we will, at our option, reprogram or replace it at no charge. Reprogramming or replacement is your sole and exclusive remedy for a defective Card, and this is the only warranty we give on the Card hardware. Outside that period, and except as stated here, Cards are provided AS IS, and Section 22 applies in full.

i. Lost, damaged, or additional Cards

Replacement and additional Cards are available at our then-current price. We are not responsible for Cards that are lost, stolen, damaged, altered, or reprogrammed by anyone other than us.

j. Cards remain live after you stop buying from us

Cards already in the field will normally continue to redirect to your review destination even if you cancel your Recurring Services or stop doing business with us, so that your customers are not sent to a dead link. If you want a Tracked Link deactivated, you must ask us in writing, and we will deactivate it within a reasonable time.

k. Reporting

Where included, we email a monthly report showing tap and scan activity for the prior month, broken out by Card where you have more than one. Reporting is provided as a convenience and is subject to Sections 21, 22, and 23.

l. Discontinuation

If we discontinue the Review Card product or the redirect service, we will give at least sixty (60) days' written notice and, on request, will provide the applicable destination URL and, where technically feasible, instructions for continuing to use or reprogram the Cards. Printed QR codes and some NFC tags cannot be reprogrammed after manufacture.

8. Client responsibilities

You are responsible for the following, and our ability to deliver the Services depends on them:

a. Consent and lawful basis

Obtaining and maintaining all consents, permissions, and authorizations required by Applicable Law before providing us with any End Customer's phone number or email address. See Section 9.

b. Accurate, lawfully obtained data

The accuracy, quality, and lawfulness of all Client Data. You will not provide us with data obtained unlawfully, data relating to individuals who have opted out or revoked consent, or data relating to individuals whom you do not have a lawful basis or other legally sufficient authorization to contact through the applicable communication channel.

c. Access and credentials

Granting and maintaining our access to your Google Business Profile and any other account required to deliver the Services, and promptly restoring access if it lapses or a credential expires. We are not responsible for a failure to deliver the Services to the extent it is caused by access we do not have.

d. Your customer-facing operations

The quality of your own products, services, and customer experience. Review requests surface what your customers actually think.

e. Your legal compliance

Ensuring that your use of the Services, including the content and timing of messages sent on your behalf, complies with Applicable Law and with the policies of any platform you use. We provide templates and default settings; you decide to use them.

f. Opt-outs received outside the Services

Honoring opt-out and do-not-contact requests you receive through any channel outside the Services, and not re-uploading or otherwise re-contacting a suppressed individual.

g. Account security

Maintaining the confidentiality of any credentials issued to you, and all activity under your account.

9. Consent and messaging compliance

This section is important. Read it in full.

a. You are the sender

When we send a review request or other message to an End Customer, we do so at your direction and on your behalf. The message identifies your business. You hold the underlying relationship with that End Customer.

b. Allocation of responsibility

Your side, consent and data. You are responsible for obtaining and maintaining the consents, permissions, and lawful basis required for the communications you instruct us to send, and for the accuracy and lawfulness of the contact data you provide.

Our side, the machinery. GoldenFlow is responsible for operating the Services in accordance with the configurations, suppression mechanisms, sending controls, and messaging settings that we provide and that you select.

c. Your consent representation

You represent and warrant that, for every End Customer whose contact information you provide to us or make accessible to us, you have obtained all consents, permissions, and authorizations required by Applicable Law to contact that individual through the applicable channel for the purposes contemplated by the Services, that they remain in effect, and that the individual has not opted out or asked not to be contacted.

d. Suppression lists

You will not provide us with any number or address that appears on any applicable do-not-contact, do-not-call, or suppression list, or that belongs to an individual who has revoked consent.

e. What our system does

Where technically supported, the Services will automatically suppress future messages to a contact following a recognized opt-out request, such as a reply of STOP to a text message or an unsubscribe click in an email. We maintain a suppression record for compliance purposes and do not delete opt-out records on request where retention is necessary to honor the opt-out.

This is a technical control and does not shift responsibility for consent or lawful basis to us. You remain responsible for honoring opt-outs received outside the Services and for not re-uploading suppressed contacts.

f. Message content and cadence

You are responsible for the content of every message sent on your behalf, whether you use our default templates or your own. If you do not customize the default templates and default sending schedule, you are approving them for use on your behalf. If you customize them, you are responsible for what you write and how often you choose to send.

g. Carrier requirements

Text message delivery in the United States depends on carrier registration of the sending business and campaign, performed by third parties on timelines we do not control. Until registration is approved, text delivery may be delayed, limited, or unavailable, and we may deliver review requests by email instead. This is not a breach of these Terms.

h. Changing law

Federal and state messaging law, including rules under the TCPA, changes frequently and is subject to ongoing litigation and rulemaking. Neither party's compliance obligations are frozen as of the date of these Terms. You are responsible for monitoring the requirements applicable to your own messaging practices.

i. Indemnity

Your obligations under this Section 9 are backed by the indemnity in Section 24.

10. Review solicitation compliance

a. No sentiment-based screening

Google's policies prohibit discouraging negative reviews and prohibit selectively soliciting positive ones. We do not intentionally use customer satisfaction scores, predicted sentiment, complaint status, or similar criteria to determine whether an eligible End Customer is invited to leave a public review. Delivery outcomes will vary for technical reasons such as invalid contact information, carrier or inbox filtering, suppression status, and consent status. Those variations are not sentiment-based screening.

b. You may not configure the Services to gate reviews

You may not configure, instruct, or use any portion of the Services so that an End Customer's satisfaction response, rating, complaint, sentiment, or other feedback determines whether that End Customer receives an invitation to submit a public review.

c. The customer care channel is separate

Where included in your package, we provide a private channel through which any End Customer may reach you directly with a problem. That channel runs alongside the public review request, is available to everyone, and does not determine who is asked for a public review.

d. No incentives

You will not offer, and will not ask us to offer, any discount, gift, payment, prize entry, or other incentive in exchange for leaving a review, or in exchange for changing, revising, or deleting a review.

e. No manipulation

You will not use the Services to solicit fake, paid, or fabricated reviews, to review your own business, to review a competitor, to script a reviewer's wording, or to submit inaccurate information to a business listing, including keyword stuffing in a business name.

f. If you ask us to do any of the above, we will decline

A request that we screen End Customers by sentiment, gate reviews, or otherwise violate a platform policy is a material breach of these Terms, and we may suspend or terminate the Services immediately under Section 20(c) with no refund.

g. Platform enforcement is your risk

Third-party platforms may restrict, suspend, or remove a business listing at their sole discretion. We follow the rules above precisely so that the Services do not put your listing at risk, but we do not control any platform's enforcement decisions and are not liable for them. See Sections 12 and 23.

11. Automated and machine-generated content

a. Disclosure

Certain Services use automated systems, machine learning, and generative artificial intelligence to draft text, analyze information, classify content, and assist with service delivery. Machine-generated output may contain errors, omissions, inaccuracies, or inappropriate suggestions. We do not warrant that machine-generated content will be accurate, complete, original, or suitable for any particular purpose.

b. Positive reviews

Where your package includes review responses, responses to positive reviews may be posted automatically on your behalf, using the tone and voice instructions you supply. By enabling automatic posting, you authorize GoldenFlow to publish machine-generated responses to eligible positive reviews without individual approval by you.

c. Negative reviews

Responses to negative reviews are never posted automatically. We route the draft to you for approval, editing, or rejection. Nothing is published in response to a negative review without your action.

d. Full-approval mode

You may direct us in writing to route all responses, positive and negative, to you for approval before posting.

e. Your responsibility for factual instructions

You remain responsible for the accuracy of business-specific information, policies, pricing, guarantees, availability, and other factual instructions you supply to us, and for the content of any response you approve. If a review involves a factual dispute, a legal issue, a health or safety matter, an insurance or billing matter, or a regulated-industry disclosure, you should draft or edit the response yourself.

f. Sensitive information

You will not supply, and you will not instruct us to publish, any of the following in a review response or other public content: medical or health information, diagnoses, treatment or procedure details, an individual's contact information, financial or payment information, or any other non-public personal information about an End Customer. We configure the Services to avoid publishing such information, but you are responsible for what you supply and approve.

12. Third-party platforms, Google access, and credentials

a. Dependence on third parties

The Services depend on third parties we do not control, including Google, mobile carriers, email providers, our payment processor, and our hosting, database, messaging, and software providers.

b. Your relationship with platforms

Your relationship with any third-party platform, including Google, is governed by your agreement with that platform, not by these Terms.

c. Platform changes

Google and other platforms may change their policies, programming interfaces, eligibility requirements, review policies, ranking systems, or Business Profile functionality at any time and without notice. If a third party changes, restricts, or discontinues access, the Services may be limited, changed, or discontinued as a result. That is not a breach of these Terms, and we are not liable for it.

d. Google Business Profile authorization

You authorize GoldenFlow, during the applicable Service term, to access and manage your Google Business Profile solely to provide the Services. You represent that you have authority to grant that access.

e. Ownership and control of your accounts

You retain ownership and administrative control of your Google Business Profile and every other third-party account. You will provide only the access permissions reasonably necessary for us to provide the Services. GoldenFlow will not knowingly transfer ownership of your Google Business Profile or any other third-party account to itself. On termination, you may revoke our access at any time.

f. Delivery

We are not liable for messages delayed, filtered, blocked, or not delivered by a carrier, inbox provider, or other third party.

g. Third-party fees

Any third-party fees you incur, including carrier message and data charges, are your responsibility.

h. Links

Links from the Site to third-party sites are for convenience only and are not an endorsement. We are not responsible for third-party sites, their content, accuracy, or privacy practices.

13. Client data and publicity

a. You own your data

As between you and us, you retain all rights in Client Data.

b. License to deliver the Services

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Client Data solely as necessary to provide, operate, support, secure, troubleshoot, and bill for the Services and as otherwise permitted by our Privacy Policy.

c. Aggregated and de-identified data

Any use of information derived from Client Data to develop, improve, benchmark, or train any product, model, or system is limited to aggregated and de-identified data that does not identify you, your business, or any End Customer, unless you separately agree in writing.

d. Retention and deletion

We retain Client Data as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Cancelling your subscription does not automatically delete your data, so that your account can be reactivated with its history intact. You may request permanent deletion by writing to [email protected], and we will take reasonable steps to delete or de-identify your data within a reasonable time, except where retention is required by law, is necessary to honor a suppression or opt-out record, or is contained in routine backups pending expiry.

e. Export before you leave

You are responsible for exporting any data you want to keep before your access ends.

f. Feedback

If you send us a suggestion, idea, or comment about the Services, you grant us an unrestricted, royalty-free, perpetual right to use it without obligation or compensation to you.

g. Publicity

You grant us permission to use your business name, logo, publicly available reviews and ratings, and general performance results for marketing purposes, including case studies, the Site, and social media. You may opt out at any time by emailing [email protected], and we will stop using your materials going forward and make reasonable efforts to remove existing uses.

14. Data processing, security, and subprocessors

a. Roles

Where we process personal information of End Customers on your behalf, you act as the business, controller, or data exporter, and we act as your service provider or processor. We will process that personal information only to provide the Services, only on your documented instructions, and not for our own commercial purposes, and we will not sell or share it as those terms are defined under applicable privacy law.

b. Data Processing Addendum

Where a written data processing agreement is required by Applicable Law, or where you request one, GoldenFlow's Data Processing Addendum will govern our processing of Client Data on your behalf and is incorporated into these Terms by reference when executed or made available. This Section 14 applies in the meantime and to the extent no separate addendum is in place. A privacy policy is a notice to individuals and is not a data processing agreement, and these Terms do not treat it as one.

c. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect Client Data against unauthorized access, use, alteration, disclosure, or destruction. We do not represent that we hold any specific security certification or comply with any specific security framework unless we state so in writing.

d. Security incidents

If we confirm a security incident affecting your Client Data, we will notify you without unreasonable delay after becoming aware of it, subject to Applicable Law and legitimate investigative needs, and will provide the information reasonably available to us about the nature of the incident and the steps taken.

e. Subprocessors

You authorize us to use third-party service providers reasonably necessary to provide the Services, including hosting, database, messaging, email, payment, and software providers. We remain responsible for our subprocessors' performance of their obligations to the extent required by Applicable Law. We will make a current list of material subprocessors available on request.

f. Requests from individuals

If we receive a request from an End Customer to access, correct, or delete their personal information, we will route it to you and assist you in responding, at your cost where the assistance is more than routine.

15. Confidentiality

a. Definition

"Confidential Information" means non-public information disclosed by one party to the other in connection with the Services that is identified as confidential or that a reasonable person would understand to be confidential, including customer lists, revenue and pricing information, business strategies, account credentials, and internal operational information.

b. Obligations

Each party will protect the other's Confidential Information using at least reasonable care, will use it only to perform under these Terms, and will not disclose it to any third party except to its personnel and subprocessors who need it and are bound by confidentiality obligations at least as protective.

c. Exceptions

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known to the receiving party without a duty of confidentiality before disclosure, is independently developed without use of the Confidential Information, or is rightfully received from a third party without restriction.

d. Compelled disclosure

A party may disclose Confidential Information where required by law, court order, or governmental authority, provided it gives reasonable advance notice where legally permitted so the other party may seek protection.

e. Survival

This section survives termination for three (3) years, and indefinitely for information that constitutes a trade secret under Applicable Law.

16. Restricted data and regulated industries

a. No protected health information

The Services are not designed to receive, process, store, or transmit protected health information subject to the Health Insurance Portability and Accountability Act (HIPAA). You will not submit protected health information to the Services unless GoldenFlow has expressly agreed in writing to receive it and, where required, the parties have entered into a Business Associate Agreement.

b. Other restricted data

You will not submit to the Services:

Payment card data beyond what our payment processor collects directly.

Social Security numbers or other government identification numbers.

Financial account numbers.

Biometric identifiers.

Precise geolocation data.

Information about individuals known to be under 16.

Any other category of sensitive personal information, unless we have agreed in writing to receive it.

c. Regulated industries

If your business is subject to industry-specific advertising, solicitation, privacy, or professional-conduct rules, including in the medical, dental, aesthetic, legal, financial, or insurance fields, you are responsible for confirming that the Services and the content sent on your behalf comply with those rules. We do not assess industry-specific requirements for you.

17. Our intellectual property

We own or license all intellectual property rights in the Services, including the Site, its design and content, our dashboards and reports, our message templates and template banks, our card designs and artwork, our processes and documentation, the Tracked Links and the redirect service, and the GoldenFlow name, logo, and other marks (the "Marks").

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Services and to download or print content from the Services for your own internal business use. Nothing else is licensed to you. You may not copy, reproduce, republish, distribute, sell, sublicense, resell, reverse engineer, or create derivative works from any part of the Services or the Marks without our prior written permission, and you may not remove any proprietary notice.

a. Copyright complaints

If you believe material on the Site infringes a copyright you own or control, notify us at [email protected] with a description of the work, its location on the Site, your contact information, a statement of good faith belief that the use is unauthorized, and a statement under penalty of perjury that your notice is accurate and you are authorized to act. We will investigate and remove infringing material where appropriate.

Any breach of this section is a material breach of these Terms and your right to use the Services ends immediately.

18. Prohibited activities

You may not, and may not permit anyone else to:

- Use the Services for any purpose other than the purpose for which we make them available, or in violation of Applicable Law.

- Provide End Customer contact information without the consents or lawful basis required by Section 9.

- Use the Services to contact purchased, rented, scraped, harvested, or otherwise third-party-sourced contact lists.

- Attempt to circumvent, disable, or bypass any message suppression, opt-out, or sending control in the Services.

- Use the Services to send communications unrelated to review requests, customer feedback, or the purposes described in your package, without appropriate separate consent.

- Solicit, purchase, write, or facilitate fake, incentivized, or fabricated reviews, or configure the Services for sentiment-based screening of review requests.

- Submit restricted or sensitive data in violation of Section 16.

- Attempt to gain unauthorized access to the Services, any account, or any related system, or circumvent any security or access control.

- Use another person's account or credentials, or share your account with an unauthorized third party.

- Scrape, harvest, mine, or systematically extract data or content from the Services.

- Introduce malicious code, or interfere with, disrupt, or place an undue burden on the Services or their supporting infrastructure.

- Violate the terms of service or programming interface terms of any third-party platform through your use of the Services.

- Reverse engineer, decompile, or disassemble any part of the Services, except to the extent Applicable Law prohibits that restriction.

- Copy, reproduce, resell, sublicense, or white-label the Services, our templates, our dashboards, our card designs, or our documentation, or use them to build a substantially similar product or service.

- Impersonate any person or entity, or misrepresent your affiliation.

- Harass, threaten, or abuse our personnel.

Nothing in this Section 18 restricts you from operating your own business, serving your own customers, or using general knowledge and skill you acquire while using the Services.

19. Privacy

Our collection and use of personal information is described in our Privacy Policy, available at goldenflowai.com/privacy-policy, which is incorporated into these Terms by reference. Where this Section conflicts with Section 14, Section 14 controls as between you and us.

The Services are operated in the United States and are intended for clients located in the United States. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local law. International data transfer arrangements, where applicable, are addressed in our Data Processing Addendum.

20. Term, suspension, and termination

a. Term

These Terms apply while you access or use the Services and continue for as long as any subscription is active.

b. Termination by you

You may cancel at any time under Section 4(d). Cancellation takes effect at the end of the then-current paid term.

c. Suspension or termination by us for cause

We may suspend or terminate your access, in whole or in part, if:

You materially breach these Terms and do not cure within ten (10) days after notice, where cure is possible.

You fail to pay amounts due.

Your use violates Applicable Law or infringes the rights of others.

Your use creates a security risk or exposes us or a third party to liability.

You ask us to perform work that would violate a platform policy, including review gating.

A court order or governmental authority requires it.

d. Notice and cure on suspension

Where reasonably practicable, we will give you notice of the reason for a suspension and an opportunity to cure before or promptly after it takes effect. In cases of apparent unlawful activity, a security threat, or a legal requirement, we may suspend immediately and notify you afterward.

e. Termination for convenience by us

We may terminate these Terms and stop providing the Services for convenience on at least thirty (30) days' written notice. We will refund any prepaid fees covering the period after the effective date, and that refund is your sole remedy.

f. No refund on termination for cause

Termination under Section 20(c) does not entitle you to a refund of any amount already paid, including any prepaid annual amount.

g. Effect of termination

Your right to access the Services ends and we will stop sending communications on your behalf. Review Cards already in the field are addressed in Section 7(j). We may retain records as described in Section 13(d).

h. Survival

Sections 5 (as to amounts owed), 6, 7(b), 7(c), 7(f), 9, 13(a) through 13(f), 14, 15, 16, 17, 18, and 21 through 31 survive termination, along with any other provision that by its nature should survive.

21. Availability, changes, and no guarantee of results

a. Availability

We aim to keep the Services available and working, but we do not guarantee uninterrupted or error-free operation. Maintenance, technical problems, and third-party outages happen. Reasonable interruptions are not a breach of these Terms.

b. Modifications

We may change, improve, or discontinue features of the Services. If we materially reduce a feature that is central to a package you pay for, we will give you notice and you may cancel effective at the end of your then-current term.

c. No guarantee of results

We do not guarantee any specific outcome. We do not guarantee any number of reviews, any star rating, any change in rating, any search ranking or ranking position, any volume of calls, clicks, taps, or direction requests, any amount of revenue, or any improvement in your reputation or business performance. End Customers decide for themselves whether to leave a review and what to say. Honest feedback may be negative.

d. Algorithms and policies change

Search engines and third-party platforms may change their algorithms, policies, interfaces, eligibility criteria, and ranking systems at any time and without notice. Changes in your visibility or results caused by such a change are not a breach of these Terms.

e. Illustrative figures

Any return on investment figures, benchmarks, statistics, projections, or example results we present are modeled estimates or third-party research applied to a hypothetical business, not measured results and not promises. Your results will differ. Nothing in any such material is a guarantee, warranty, or prediction of your outcome.

f. Soliciting feedback carries inherent risk

Asking your customers for reviews may produce negative reviews. You accept that risk and agree not to hold us responsible for a review's content or for any reputational effect of the act of asking.

22. Disclaimer of warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDENFLOW DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, IN CONNECTION WITH THE SERVICES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT:

- THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;

- THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;

- ANY MESSAGE WILL BE DELIVERED, RECEIVED, OR ACTED UPON;

- ANY DATA, REPORT, TAP COUNT, REVIEW COUNT, RATING, OR OTHER FIGURE PRESENTED THROUGH THE SERVICES IS COMPLETE OR ACCURATE, INCLUDING WHERE IT ORIGINATES FROM A THIRD-PARTY SOURCE;

- ANY MACHINE-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, ORIGINAL, OR SUITABLE FOR ANY PURPOSE;

- ANY DEFECT WILL BE CORRECTED; OR

- THE SERVICES WILL PRODUCE ANY PARTICULAR RESULT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM GOLDENFLOW OR THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

THE LIMITED HARDWARE WARRANTY IN SECTION 7(h) IS THE ONLY WARRANTY WE PROVIDE ON THE REVIEW CARD, AND IT IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES ON THAT PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

23. Limitation of liability

a. Exclusion of certain damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER GOLDENFLOW NOR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY OF THE FOLLOWING, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

- LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITY;

- LOSS OF GOODWILL OR REPUTATIONAL HARM;

- LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA;

- THE COST OF SUBSTITUTE SERVICES;

- THE SUSPENSION, RESTRICTION, OR REMOVAL OF ANY BUSINESS LISTING OR ACCOUNT BY A THIRD-PARTY PLATFORM;

- THE CONTENT OF ANY REVIEW, OR THE ABSENCE OF ANY REVIEW;

- THE ACTS OR OMISSIONS OF ANY END CUSTOMER OR OTHER THIRD PARTY; OR

- FINES OR PENALTIES ASSESSED AGAINST YOU BY ANY

GOVERNMENTAL OR REGULATORY AUTHORITY.

b. Cap on our total liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDENFLOW'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO GOLDENFLOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

c. Exceptions to our cap

The cap in Section 23(b) does not apply to our obligations under Section 24(b) or to liability that cannot be limited under Applicable Law.

d. Your obligations not capped

The limitations in this Section 23 do not limit your obligation to pay amounts owed or your indemnification obligations under Section 24(a).

e. Basis of the bargain

You acknowledge that the pricing of the Services reflects the allocation of risk in Sections 22 and 23, and that these provisions form an essential basis of the agreement between us.

f. State law

Some jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above may not apply.

g. Attorneys' fees

Except where Applicable Law provides otherwise, each party bears its own attorneys' fees and costs in any dispute, provided that the arbitrator or court may award fees and costs to a party where a claim or defense is found to be frivolous or brought in bad faith.

24. Indemnification

a. Your indemnity

You agree to defend, indemnify, and hold harmless GoldenFlow and its members, managers, officers, employees, contractors, and agents (the "GoldenFlow Indemnified Parties") from and against any and all third-party claims, actions, proceedings, demands, liabilities, losses, damages, judgments, fines, penalties, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

1. Your breach of these Terms or of any representation or warranty you make in them.

2. Any allegation that a communication sent through the Services at your direction was sent without required consent or lawful basis, was sent to a person who had opted out or revoked consent, or otherwise violated the TCPA, the CAN-SPAM Act, a state telemarketing or messaging statute, or any similar law.

3. The Client Data you provide, including its collection, accuracy, lawfulness, and the sufficiency of any consent or lawful basis attached to it.

4. The content of any message sent on your behalf, including default templates you did not customize and content you did customize.

5. Any review response you approved or directed, and any factual instruction you supplied under Section 11(e).

6. Your submission of protected health information or other restricted data in violation of Section 16.

7. Your violation of Applicable Law, of a third-party platform's policies, or of the rights of any third party, including intellectual property and privacy rights.

8. Your own products, services, business operations, and dealings with your End Customers.

b. Our indemnity

We will defend you against any third-party claim alleging that the Services, excluding Client Data, third-party services and platforms, and any content or instruction you supplied, infringe a United States patent, copyright, or trademark, and will pay damages finally awarded or amounts we agree in settlement. This obligation does not apply to a claim arising from: your use of the Services in violation of these Terms; your combination of the Services with anything not provided by us; your continued use after we notify you to stop; or any modification of the Services not made by us. If the Services become, or we believe they may become, subject to such a claim, we may procure the right to continue, modify the Services, or terminate the affected Services and refund prepaid fees for the unused period. This paragraph states our entire liability and your exclusive remedy for any claim of intellectual property infringement.

c. Procedure

The indemnified party will give the indemnifying party reasonable notice of any claim, and the indemnifying party may assume exclusive control of the defense and settlement, with the indemnified party's reasonable cooperation at the indemnifying party's expense. Neither party may settle a claim in a way that imposes an obligation or admission on the other without its prior written consent, not to be unreasonably withheld.

d. Survival

This section survives termination.

25. Governing law

These Terms and any dispute arising out of or relating to them or to the Services are governed by the laws of the State of Illinois, without regard to its conflict of law rules, and, where applicable, by the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

26. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

a. Informal resolution first

Before starting an arbitration or a lawsuit, the party with the complaint will send the other a written notice describing the dispute and the relief sought, to the addresses in Section 29. The parties will then attempt in good faith to resolve the dispute for thirty (30) days. This step is a condition to starting a formal proceeding.

b. Binding arbitration

If the dispute is not resolved in that period, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and GoldenFlow will be resolved by final and binding individual arbitration, and not in court.

c. Rules and administrator

The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect, including its Expedited Procedures where the amount in controversy falls within their scope, or, if AAA is unavailable or declines, by JAMS under its Streamlined or Comprehensive Rules as applicable. A single arbitrator will decide the dispute.

d. Proportionate procedure

The parties intend the process to be proportionate to the amount at stake. Accordingly: hearings will be conducted by videoconference or telephone unless the arbitrator determines an in-person hearing is necessary; and any dispute in which the total amount in controversy is less than twenty-five thousand dollars ($25,000) will be decided on written submissions alone unless the arbitrator determines a hearing is necessary. Filing, administrative, and arbitrator fees will be allocated in accordance with the applicable arbitration rules.

e. Seat

The arbitration is seated in Cook County, Illinois, and Illinois law governs. Seating does not require either party to travel where the proceeding is conducted remotely under Section 26(d).

f. Authority of the arbitrator

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of these Terms, including whether a claim is subject to arbitration, except that a court decides whether the class action waiver in Section 26(h) is enforceable. The arbitrator may award any relief available to an individual party in court, subject to Sections 22 and 23. The award is final and binding and may be entered in any court of competent jurisdiction.

g. Exceptions

Either party may: (1) bring an individual claim in small claims court if it qualifies and remains in that court; and (2) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop actual or threatened infringement or misuse of intellectual property or Confidential Information. Seeking such relief does not waive the right to arbitrate other claims.

h. Class action waiver

YOU AND GOLDENFLOW EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PARTY AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

i. Severability of the waiver

If the class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and brought exclusively in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction and exclusive venue there for that purpose. The rest of this Section 26 remains in effect for all other claims.

j. Fallback venue

If this arbitration agreement is found not to apply to a dispute, that dispute will be brought exclusively in the state or federal courts located in Cook County, Illinois, and each party consents to personal jurisdiction and venue there and waives any right to a jury trial to the fullest extent permitted by Applicable Law.

k. Time limit

To the fullest extent permitted by Applicable Law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claimant knew or reasonably should have known of the facts giving rise to the claim, or it is permanently barred.

BY AGREEING TO THESE TERMS, YOU AND GOLDENFLOW ARE EACH GIVING UP THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY, EXCEPT AS EXPRESSLY PROVIDED ABOVE.

27. Electronic communications and signatures

Visiting the Site, emailing us, and completing forms are electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.

To the extent permitted by Applicable Law, electronic signatures and electronic records have the same force and effect as handwritten signatures and paper records.

28. Text messages from GoldenFlow to you

This section covers text messages we send to you as a Client or prospective Client. It does not cover messages sent to your End Customers on your behalf, which are covered by Section 9.

a. Account and transactional messages

By providing your mobile number in connection with an account, order, or trial, you agree to receive text messages from us about your account, your trial, your billing, and your service. Consent is not a condition of purchase.

b. Marketing messages

Promotional and marketing text messages are sent only where you have separately opted in to receive them through a distinct consent mechanism. Agreeing to these Terms is not by itself consent to receive marketing text messages.

c. Frequency and rates

Message frequency varies. Message and data rates may apply, as determined by your carrier and plan.

d. Opting out

Reply STOP to any message to stop receiving texts. You may receive a confirmation message. Reply HELP for help, or contact us at [email protected] or 312-344-3030.

e. Delivery

We do not guarantee that any message will be delivered. Carriers are not liable for delayed or undelivered messages.

29. Notices

To you: notices will be sent to the email address on your account and are effective when sent. You are responsible for keeping that address current.

To us: notices must be sent to [email protected] and, for any legal notice under Section 26, also by mail to:

GoldenFlow AI, Reviews, and Local SEO LLC
c/o Northwest Registered Agent Service Inc
2501 Chatham Rd, Suite N
Springfield, IL 62704

Mailed notices are effective three (3) business days after mailing by first class mail, or one (1) business day after deposit with a reputable overnight courier.

30. General provisions

a. Entire agreement

These Terms, together with our Privacy Policy, any applicable Data Processing Addendum, and any written order form or signed service agreement, are the entire agreement between you and GoldenFlow regarding the Services and supersede all prior discussions, proposals, and understandings. Neither party has relied on any statement not expressly stated in these documents.

b. Order of precedence

In the event of a direct conflict: a signed service agreement controls over an executed Data Processing Addendum, which controls over these Terms, which control over the Site and any marketing material.

c. Severability

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to be enforceable, or severed if it cannot be, and the remaining provisions stay in full force.

d. No waiver

A failure or delay in enforcing any right is not a waiver of it. Any waiver by us must be in writing and signed by an authorized representative.

e. Assignment

You may assign these Terms without our consent to a successor in connection with a merger or the sale of substantially all of your business assets, provided the assignee assumes your obligations and you notify us in writing. Any other assignment by you requires our prior written consent and is otherwise void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

f. Independent contractors

The parties are independent contractors. Nothing creates a partnership, joint venture, franchise, agency, or employment relationship. Neither party may bind the other.

g. No third-party beneficiaries

These Terms are between you and GoldenFlow. No End Customer or other third party is a party to these Terms or acquires any contractual right under them. Nothing in this paragraph limits, waives, or affects any right an End Customer or any other person may have under Applicable Law, and these Terms do not and cannot waive any statutory right belonging to a person who is not a party to them.

h. Force majeure

Neither party is liable for a delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labor disputes, network, telecommunications, or power outages, fire, epidemic, and third-party platform failures. This does not excuse your obligation to pay for Services already provided.

i. Interpretation

Headings are for convenience only. "Including" means "including without limitation." Singular includes plural and the reverse. These Terms will not be construed against either party as the drafter.

j. Export and sanctions

You represent that you are not located in, and are not a national of, any country subject to a United States embargo, and that you are not on any United States government restricted party list.

31. Contact us

Questions about these Terms, your subscription, or a cancellation can go to the general address below. Legal notices must follow Section 29.

GoldenFlow AI
GoldenFlow AI, Reviews, and Local SEO LLC, d/b/a GoldenFlow AI

Legal notices by mail:
c/o Northwest Registered Agent Service Inc
2501 Chatham Rd, Suite N
Springfield, IL 62704
United States

General and Legal Notices: [email protected]
Phone: 312-344-3030
Web: goldenflowai.com